Articles & write-ups
Every idea, lesson, story and how-to from the queue, newest first.
The Ticket That Taught Me To Listen
The ticket said "printer not working". Two words. We have all seen a thousand of them. I did the obvious things first. Checked the queue, cleared a stuck job...
29 Jun 2026Twenty Years Of Dental IT In Five Shifts
Dental practices have not changed much in twenty years. The patients, the chairs, the front desk, the rhythm of the day. The technology underneath has changed...
26 Jun 2026Monitor What Matters, Not What Is Easy
Most monitoring fails not because it misses things but because it shouts about everything. An alert that fires fifty times a day trains you to ignore it. The...
23 Jun 2026The Recurring Revenue Trap
Recurring revenue is the dream every MSP chases, and rightly so. Predictable income lets you plan, hire and sleep. But there is a trap hidden inside it, and I...
20 Jun 2026AI Is A Junior, Not An Oracle
There are two unhelpful camps on AI in IT. One says it changes nothing and is a toy. The other says it changes everything and your job is over. Both are wrong...
17 Jun 2026Why We Built Tenacity IT
People ask why run two companies instead of one bigger one. It is a fair question, and the honest answer is about focus rather than empire building. Dental IT...
14 Jun 2026